Tourism Liaison Officer

at CapeNature
Location Cape Town, Betty's Bay, South Africa
Date Posted
Category Management
Job Type FULL_TIME
Work Hours Day
Salary 219034
Salary Units MONTH
Currency ZAR

Description

Job Description

 

CapeNature seeks to employ a qualified, experienced and motivated individual, an opportunity to co-ordinate our tourism offering at the ever-popular Stony Point, Hottentots Holland, Jonkershoek & Assegaaibosch Nature Reserves. The nature reserves offer various key tourism facilities & activities namely; the Stony Point penguin colony, Hangklip House self-catering unit, Boland multi-day hiking huts, adventurous kloofing at Hottentots, day hiking trails & family picnic spots at Jonkershoek & Assegaaibosch. The successful individual will be based at Stony Point and Hottentots Holland. No accommodation available on reserve.

 

RESPONSIBILITIES:

 

 

Implementation of Tourism Operational Systems

 

Work with various teams to implement operational systems which drive a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience. Coordinate the Central & West store room.

 

 

Coordination of key Tourism programs

 

On-the-Ground assistance to coordinate the deliverables of key programs, improvements, regular maintenance and drive the support required in Product Development, all of which is underpinned by elements of innovation and green technology solutions

 

 

 

Internal & External stakeholder relationship

 

Maintain key relationships with internal and external stakeholders which contributes to the delivery of the overall strategic plans of the department, and to ensure that the reserves tourism product is top of mind

 

 

 

Team motivation

 

Support, motivate and coordinate the services of a high performing internal team and contractors (where relevant) to deliver successfully on the strategic operational plans

 

 

 

Service excellence standards

 

Maintain the relationship, contract and ensuring service excellence standards offered by concessionaire partnerships. In addition, input into identifying and researching new opportunities to grow the experience offering and facilities at reserve level

 

REQUIREMENTS:

 

A formal Tourism / Hospitality / Business related qualification with at least (3) three years’ appropriate tourism/hospitality industry experience;

A valid Code B drivers’ license

Working knowledge of the Microsoft Office Packages

Working knowledge of the RoomSeeker reservations system will be an advantage, but not a key requirement

Excellent communication, project coordination, time & budget management and customer relations skills

Language proficiency in two (2) of the three (3) official languages of the Western Cape

 

RECOMMENDATIONS:

 

Experience in an eco-tourism environment is advantageous;

Demonstrate experience managing accommodation/eco-tourism facilities;

Background knowledge of nature-based tourism and conservation

 

Interested candidates can send their CV

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