Telesales Representative

at Vessel Inspection Services
Location Johannesburg, South Africa
Date Posted
Category Sales & Retail
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR
Street Address Johannesburg

Description

 

Description

 

Engineering Services Company is looking for strong willed Telesales Rep to generate new and existing business. This is a 3

month fixed term contract, to be reviewed after the 3 month period, with the possibility of a permanent role. The position is based in Craighall Park Salary on offer is R5500 + commission per month.

 

Areas of Responsibility (Your duties will

include but are not limited to)

 

 

 

 

 

 

 

Sales

 

 

 

  • Contact potential and existing customers to

inform them about a product or service.

 

 

 

  • Answer questions about products and the

company

 

 

 

  • Ask questions to understand customer

requirements and for the purpose of closing sales

 

 

 

  • Direct prospects to the technical sales

team when necessary

 

 

 

  • Place and process orders in an accurate

manner

 

 

 

  • Ensure that correct quantities of stock are

available

 

 

 

  • Ensure that you are well trained in the use

of the company CRM to assist client/s

 

 

 

  • Have suitable/extensive knowledge services

 

 

 

Administration

 

 

 

  • Enter and update customer information in

the CRM/database

 

 

 

  • Keep records of calls and sales and note

useful information

 

 

 

Customer Service

 

 

 

  • Handle customer grievances to preserve the

company’s reputation

 

 

 

  • Go the “extra mile” to meet sales quota and

facilitate future sales

 

 

 

Teamwork

 

 

 

  • Support department managers and co

employees.

 

 

 

  • Actively participate as a member of the

team

 

 

 

  • Performing any other task, not specified

herein, which from time to time may be assigned by the manager.

 

 

 

Housekeeping and Safety Standards

 

 

 

  • Ensure that cleaning and housekeeping

standards on equipment and work areas are maintained according to laid down

standards and norms.

 

 

 

  • Ensure Personal hygiene standards are

maintained

 

 

 

  • Take reasonable care for own health and

safety as well as the health and safety of others

 

 

 

  • No interference or abuse of any health, safety

and environmental welfare equipment.

 

 

 

  • Be actively involved in the OHS System,

partake in OHS activities as and when directed.

 

 

 

Knowledge, skills, and experience required

 

 

 

Educational Background:

 

 

 

  • Grade 12

 

 

 

  • Must be able to read, write, speak, and

understand Afrikaans & English

 

 

 

  • Proven experience as telesales

representative or other sales/customer service role

 

 

 

  • Proven track record of successfully meeting

sales quota preferably over the phone

 

 

 

Knowledge/Skills:

 

 

 

  • Good knowledge of relevant computer

programs and telephone systems

 

 

 

  • Ability to learn about products and

services and describe/explain them to prospective clients

 

 

 

  • Excellent communication and interpersonal

skills

 

 

 

  • Cool-tempered and able to handle rejection

 

 

 

  • Outstanding negotiation skills with the

ability to resolve issues and address complaints

 

 

 

  • Operational Agility

 

 

 

  • Ensure Vision, Mission and Values underpin

all activities

 

Competencies

 

  • Ability to show initiative

 

  • Self-motivated and reliable

 

  • Performance Driven

 

Interested candidates can send their CVs