Team Leader

at Opinex Contact Centre
Location Durban, Durban, South Africa
Date Posted
Category Admin & Office
Job Type FULL_TIME
Work Hours Day
Salary 6000
Salary Units MONTH
Currency ZAR

Description

Description

 

Opinex Contact Centre is a growing company based in Chatsworth, Durban

 

We are looking for a Team Leader. The salary package

we’re offering is ±R6000.

 

Requirements:

 

Must

have a minimum of 3 years’ experience in a Call Centre environment.

1

or more years’ experience of supervising and directing people and other

resources to achieve specific end results within limited time frames

 

 

Responsibilities:

 

Supports  manager and performs management duties

when manager is absent or out of office

Provides encouragement to team

members, including communicating team goals and identifying areas for new

training or skill checks

Answers team member questions, helps

with team member problems, and oversees team member work for quality and

guideline compliance

Communicates deadlines and sales

goals to team members

Develops strategies to promote team

member adherence to company regulations and performance goals

Conducts team meetings to update

members on best practices and continuing expectations

Generates and shares comprehensive

and detailed reports about team performance, mission-related objectives,

and deadlines

Provides quality customer service,

including interacting with customers, answering customer enquiries, and

effectively handling customer complaints

 

Interested candidates can send their CV

 

[email protected]