Systems Engineer

at MPC Recruitment
Location Port Elizabeth, South Africa
Date Posted
Category Engineering
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR
Street Address Port Elizabeth

Description

 

Job Description:

 

Minimum Requirements:

 

  • 3 Year relevant IT degree/diploma (NQF level 6) & with Microsoft 0365 Security Certified Security and Enterprise Administrator (Associate or Expert)

 

  • A minimum of 2-5 years’ experience on Microsoft Server Administration and Microsoft O365 Security

 

  • A minimum of 2-3 years maintenance and administration of Kaseya VSA platform

 

  • A minimum 1-2 years in a Supervisory role

 

  • A + Certification will be advantageous

 

  • N + Certification will be advantageous

 

  • Kaseya Certification

 

  • ITIL 3 or 4 will be advantageous

 

  • Microsoft or Equivalent

 

  • MCP (Desktop)

 

  • MCSA

 

  • O365 Certification

 

  • Hardware

 

  • Knowledge and or certification of HP, Dell and Lenovo products will be advantageous

 

  • Kaseya VSA 2-3 years’ experience

 

  • Microsoft Server General Support 2-5 years’ experience

 

  • SQL Basic Understanding of database structures and maintenance

 

  • Hardware trouble shooting skills

 

  • Excellent communication and negotiation skills

 

  • Strong administration skills

 

  • Skill to drive a problem to solution even beyond BU area of responsibility,

 

  • Excellent Customer relationships and listening potential

 

  • Conversant knowledge of IT terminology

 

Duties and Responsibilities:

 

  • Accurately use the available software or specialist monitoring tools to maintain awareness and control of the hardware and software.

 

  • Used approved remote management tools to remote support end user devices

 

  • Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents

 

  • Ability to do root cause analysis and troubleshooting across systems to resolve incidents

 

  • Excellent communication skills (verbally, telephonically and electronically) Email, Whats App etc.

 

  • Ability to engage and liaise with all personnel including VIP personnel.

 

  • Follow escalation matrix and keep customer informed.

 

  • Enabling management with communication about incidents/requests

 

  • Remote support and 24*7 standby, after hours and on-call support

 

  • Ownership of Incidents and Service Requests, until resolution with continues feedback.

 

  • Build Relationship with customers to improve and provide world class support.

 

  • Ability to break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments

 

  • Identify and understand business challenges of the Customer and the impact thereof on the device support

 

  • Build a working knowledge of Microsoft products

 

  • Support security policies and standards of the Customer

 

  • Ensure company assets (replacement parts) are tracked and maintained responsibly

 

Interested candidates can send their CV

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