Systems Engineer

at MPC Recruitment
Location Port Elizabeth, South Africa
Date Posted
Category Engineering
Work Hours Day
Salary Units MONTH
Currency ZAR
Street Address Port Elizabeth



Job Description:


Minimum Requirements:


  • 3 Year relevant IT degree/diploma (NQF level 6) & with Microsoft 0365 Security Certified Security and Enterprise Administrator (Associate or Expert)


  • A minimum of 2-5 years’ experience on Microsoft Server Administration and Microsoft O365 Security


  • A minimum of 2-3 years maintenance and administration of Kaseya VSA platform


  • A minimum 1-2 years in a Supervisory role


  • A + Certification will be advantageous


  • N + Certification will be advantageous


  • Kaseya Certification


  • ITIL 3 or 4 will be advantageous


  • Microsoft or Equivalent


  • MCP (Desktop)


  • MCSA


  • O365 Certification


  • Hardware


  • Knowledge and or certification of HP, Dell and Lenovo products will be advantageous


  • Kaseya VSA 2-3 years’ experience


  • Microsoft Server General Support 2-5 years’ experience


  • SQL Basic Understanding of database structures and maintenance


  • Hardware trouble shooting skills


  • Excellent communication and negotiation skills


  • Strong administration skills


  • Skill to drive a problem to solution even beyond BU area of responsibility,


  • Excellent Customer relationships and listening potential


  • Conversant knowledge of IT terminology


Duties and Responsibilities:


  • Accurately use the available software or specialist monitoring tools to maintain awareness and control of the hardware and software.


  • Used approved remote management tools to remote support end user devices


  • Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents


  • Ability to do root cause analysis and troubleshooting across systems to resolve incidents


  • Excellent communication skills (verbally, telephonically and electronically) Email, Whats App etc.


  • Ability to engage and liaise with all personnel including VIP personnel.


  • Follow escalation matrix and keep customer informed.


  • Enabling management with communication about incidents/requests


  • Remote support and 24*7 standby, after hours and on-call support


  • Ownership of Incidents and Service Requests, until resolution with continues feedback.


  • Build Relationship with customers to improve and provide world class support.


  • Ability to break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments


  • Identify and understand business challenges of the Customer and the impact thereof on the device support


  • Build a working knowledge of Microsoft products


  • Support security policies and standards of the Customer


  • Ensure company assets (replacement parts) are tracked and maintained responsibly


Interested candidates can send their CV

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