Switchboard Operator

at Life St Mary's Private Hospital
Location Mthatha, Mthatha, South Africa
Date Posted
Category Management
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR

Description

 

An exciting opportunity has arisen within Life St Mary’s Private Hospital for a Switchboard Operator, reporting to the Admissions Supervisor, Nosipho Thomas.  The successful candidate will contribute to the effective management of the telephone service of the Hospital

 

Critical Outputs

Answering the switchboard

Updating the telephone lists.

Direct calls to the right department

Assist wards and Doctors with faulty telephones / lines.

Assist Admission staff with admission duties where possible.

Any other duties or tasks that may arise during the normal course of the day.

Updating speed dials on switchboard.

Assist internal and external customers with queries

 

Requirements

 

Grade 12 and at least 2 years’ hospital experience

Experience in customer care will be advantageous

Excellent interpersonal skills with good relations with doctors, hospital staff and suppliers.

Strong customer orientation.

Team player.

Very energetic and well organized.

Must be able to work under pressure in a constantly changing environment.

Computer literacy is required.

Excellent written and verbal communication

 

Competencies

 

Problem-solving, analysis and judgement

Resilience

Engaging diversity

Verbal & written communication and presentation

Influencing

Drive & energy

Excellence orientation

Ethical behaviour

Building relationships

Customer responsiveness

Organisational awareness

Leading my example

 

Interested candidates can send their CV

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