Service Agent

at Eskom South Africa
Location Nkangala, South Africa
Date Posted
Category Customer Service
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR
Street Address Witbank

Description

 

Minimum Requirements

 

Qualification(s):

 

  • Relevant 3-year Diploma

 

Experience:

 

  • 3 Years in Customer Services

Skills and Competencies

  • Behavioural

o Integrity

o Honesty

o Trustworthiness

o Professionalism

 

  • Leadership

 

o Team Player

o Motivating Teams

o Coaching

o Mentoring

o Developing

  • Knowledge

 

o Organisational Knowledge (Eskom)

o Bilingual/Multi-lingual

o Counselling and conflict handling

 

  • Skill

 

o Customer Service and marketing skills

o Telephone skills

o Computer skills

o Communication and interpersonal skills

o Stress Management skills

 

Key Responsibilities

 

  • Directs the daily customer service activity operations.
  • Responsible for customer data.
  • Handle generic service activities.
  • Build a relationship between their customer base and “Eskom” via regular proactive interventions.
  • Conducts all conventional measurement and meter related tasks.
  • Processes and conducts credit revenue and credit management processes.
  • Perform vending and prepaid activities.
  • Processing quotations and connections activities

 

Interested candidates can send their CV