Minimum Requirements

Qualification(s):

 

• Relevant 3 Year Diploma

 

Related Minimum Experience:

 

• 3 years Customer Service Experience

Skills and Competencies

Behavioural

 

• Integrity
• Honesty
• Trustworthiness
• Professionalism

 

Leadership

 

• Team player
• Motivating Teams
• Coaching
• Mentoring
• Developing etc

 

Knowledge

 

• Organisation Knowledge (Eskom)
• Bilingual/Multi-lingual
• Counselling and conflict handling

 

Skill

 

• Planning and Organisational skills
• Customer Service and marketing skills
• Telephone skills
• Computer skills
• Communication and interpersonal skills
• Stress management skills

 

Key Responsibilities

 

• Directs the daily customer service activity operations
• Responsible for customer data
• Handle generic service activities
• Build a relationship between their customer base and “Eskom” via regular proactive interventions
• Conducts all conventional measurement and meter related tasks
• Processes and conducts credit revenue and credit management processes
• Perform vending and prepaid activities
• Processing quotations and connections activities

 

Interested candidates can send their CVs