Service Agent

at Eskom South Africa
Location Kimberley, South Africa
Date Posted
Category Customer Service
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR
Street Address Kimberley

Description

 

Minimum Requirements

Qualification(s):

 

  • Relevant 3 Year Diploma

 

Related Minimum Experience:

 

  • 3 years Customer Service Experience

Skills and Competencies

Behavioural

 

  • Integrity
  • Honesty
  • Trustworthiness
  • Professionalism

 

Leadership

 

  • Team player
  • Motivating Teams
  • Coaching
  • Mentoring
  • Developing etc

 

Knowledge

 

  • Organisation Knowledge (Eskom)
  • Bilingual/Multi-lingual
  • Counselling and conflict handling

 

Skill

 

  • Planning and Organisational skills
  • Customer Service and marketing skills
  • Telephone skills
  • Computer skills
  • Communication and interpersonal skills
  • Stress management skills

 

Key Responsibilities

 

  • Directs the daily customer service activity operations
  • Responsible for customer data
  • Handle generic service activities
  • Build a relationship between their customer base and “Eskom” via regular proactive interventions
  • Conducts all conventional measurement and meter related tasks
  • Processes and conducts credit revenue and credit management processes
  • Perform vending and prepaid activities
  • Processing quotations and connections activities

 

Interested candidates can send their CVs