Senior Advisor Application Support

at Eskom South Africa
Location Illovo, Sandton, South Africa
Date Posted
Category Business Operations
Work Hours Day
Salary Units MONTH
Currency ZAR



Minimum Requirements

  • B Degree in Information Systems or Equivalent B Degree




  • 5 Years relevant system experience

Skills and Competencies

  • Behavioural

o Integrity

o Honesty

o Trustworthiness

o Professionalism

o Communication and interpersonal relations

o 100% Self starter

o Proactive

o Ability to work within stringent timelines


  • Leadership

o Team player

o Motivating teams

o Coaching

o Mentoring

o Management skills

o Tactical thinking and decision making skills

o Ability to work and interact effectively with people at senior levels

o Stakeholder management

o Result orientated and self motivated

o Mentoring and developing resources

o .


  • Knowledge

o Understanding of an IT environment

o Knowledge of data warehousing principles

o Knowledge of Analytics tools and technologies


o Knowledge of change management

o Knowledge of systems analysis

o Understanding of data analytics, reporting and data mining

o Understanding  of Data warehouses ,data marts and ETL processes


o Business expertise

o Knowledge of BABOK guide

o Project Management knowledge

o Expert knowledge of SDLC and agile methodologies


  • Skills

o Strong communication skills (verbal and written)

o Inter-personal skills and ability to work as part of a team or on your own when needed

o Strong problem solving and analytical skills

o Business acumen

o Project Management

o Presentation skills

o Business Process re-engineering

o Strong Documentation skills with regards to functional specifications

o Ability to interact with developers and understand technical specifications

o Ability to drive change and manage resources to achieve results in a dynamic environment

o Ability to write database queries in SQL

Key Responsibilities

  • Provide a consultative service to customers using specialist knowledge of system functionality, and acting as a primary interface with the business partners to elicit and translate business requirements into system specifications and performing data analysis for the development of analytics solutions Perform business process re-engineering using business expertise and understanding of functionality to enable the business to improve by innovatively identifying and designing new processes that may be required in support of the project, using and adapting existing processes where possible and pro-actively identifying issues concerning technical limitations and key product requirements.
  • Responsible for the testing of solutions and input into the test cases, by planning for tests to take place by deciding what should be tested. Designing, developing and documenting complete test routines and test cases using testing technique knowledge; testing of data at each stage of the transformation process (from source to mart) and compliance of the front end solution; working with business stakeholders to ensure final product meets the defined business requirements and design and managing changes that arise from user acceptance testing
  • Provide user support for logged problems and information requests by, Investigating and analysing the problems, identifying resolutions and facilitating the implementation of resolution by holding release planning sessions with the relevant stakeholders; recording planned releases and deployment dates and deliverables with references to related changes and BAU projects
  • Providing system solution training by ensuring all relevant training material has been developed and updated and by conducting and facilitating training courses, Signing off training material for changed and new processes and transactions.
  • Perform post-implementation monitoring and review over a given period by, Resolving specific interface issues within the area of control. Liaising with functional counterparts regarding issues outside the area of control and following up to ensure prompt resolution.


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