Retail Store Administrator

at Cellular Citi Group
Location Westville, Westville, South Africa
Date Posted
Category Admin & Office
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR

Description

 

Description

KZN’s largest award winning Vodacom Franchise (11 branches) is looking for an experienced, self motivated & vibrant Administrator to foster efficient sales & after sales service to match the clientele at Vodacom|Shop Pavilion & Westwood.

 

As part of our strategy & playing a vital role in a premium store, customer centricity is woven into our culture & in our efforts to put visitors first always, our Senior Administrator will assume responsibility of our tried & tested prescribed processes on a daily basis. This entails having the leadership qualities & be the support liaison to sales staff & Manager.

 

JOB DESCRIPTION:

 

STORE READINESS FOR TRADE:

 

Staff tools are checked & managed daily

 

Computers & media devices are switched on

 

Stationery replenished

 

Cleaner management on a daily, weekly, monthly roster.

 

BACK OFFICE RESPONSIBILITIES:

 

You must ensure that operationally there is a smooth flow of communication from back office to sales floor supporting:

 

Issuing devices & simcard stock to sales staff speedily

 

Ensuring all claims processed have required documentation as per Vodacom business rules

 

Daily Reconciliation - Paper work corresponds accurately to till receipt, Vodacom dealsheet & systems

 

Daily customer care calls for activations eg. simswops, contracts & connectivity

 

Follow up calls for any pending paperwork, activations. All escalations must be done speedily & with urgency.

 

Capturing of all staff Contracts, Connectivity, Insurance, Prepaid & Upgrade sales.

 

Capturing all items owing with daily follow up to customer

 

Daily capturing of prepaid claims & reconciliation

 

Capturing & ensuring all VAS, Migrations & change of details are followed through daily until completed with courtesy call to customer.

 

Processing Transfer of ownership & keeping customer updated until completed

 

Assisting sales staff with deal matches & decline reviews

 

Assisting with Customer complaints with speedy resolution

 

Filing of all paperwork daily

 

REPAIR DEVICES

 

Checking all Jobcards match to make, model of device and condition/scratches, dents, marks are noted & customer signature for acceptance thereof.

 

Capturing all Repairs & OBFs & ensuring despatched to repair centre with daily follow up & updating client until received, checked & collected by client.

 

Management of Loan devices with checks completed on issue & return from customer

 

 

 

STOCK MANAGEMENT

 

Assisting Store Manager to check, load, date & pack stock.

 

Management of aged stock with date stamps to reduce redundancy.

 

Ensuring all staff have an updated stock on hand report

 

SALES ASSISTANT

 

Assigning a tea & lunch roster for shifts

 

Pitching calls to clients with eligibility to upgrade & insurance offerings

 

Checking coverage for Connectivity options & quoting pricing.

 

Interested candidates can send their CV