Retail Store Administrator

at Cellular Citi Group
Location Westville, Westville, South Africa
Date Posted
Category Admin & Office
Work Hours Day
Salary Units MONTH
Currency ZAR




KZN’s largest award winning Vodacom Franchise (11 branches) is looking for an experienced, self motivated & vibrant Administrator to foster efficient sales & after sales service to match the clientele at Vodacom|Shop Pavilion & Westwood.


As part of our strategy & playing a vital role in a premium store, customer centricity is woven into our culture & in our efforts to put visitors first always, our Senior Administrator will assume responsibility of our tried & tested prescribed processes on a daily basis. This entails having the leadership qualities & be the support liaison to sales staff & Manager.






Staff tools are checked & managed daily


Computers & media devices are switched on


Stationery replenished


Cleaner management on a daily, weekly, monthly roster.




You must ensure that operationally there is a smooth flow of communication from back office to sales floor supporting:


Issuing devices & simcard stock to sales staff speedily


Ensuring all claims processed have required documentation as per Vodacom business rules


Daily Reconciliation - Paper work corresponds accurately to till receipt, Vodacom dealsheet & systems


Daily customer care calls for activations eg. simswops, contracts & connectivity


Follow up calls for any pending paperwork, activations. All escalations must be done speedily & with urgency.


Capturing of all staff Contracts, Connectivity, Insurance, Prepaid & Upgrade sales.


Capturing all items owing with daily follow up to customer


Daily capturing of prepaid claims & reconciliation


Capturing & ensuring all VAS, Migrations & change of details are followed through daily until completed with courtesy call to customer.


Processing Transfer of ownership & keeping customer updated until completed


Assisting sales staff with deal matches & decline reviews


Assisting with Customer complaints with speedy resolution


Filing of all paperwork daily




Checking all Jobcards match to make, model of device and condition/scratches, dents, marks are noted & customer signature for acceptance thereof.


Capturing all Repairs & OBFs & ensuring despatched to repair centre with daily follow up & updating client until received, checked & collected by client.


Management of Loan devices with checks completed on issue & return from customer






Assisting Store Manager to check, load, date & pack stock.


Management of aged stock with date stamps to reduce redundancy.


Ensuring all staff have an updated stock on hand report




Assigning a tea & lunch roster for shifts


Pitching calls to clients with eligibility to upgrade & insurance offerings


Checking coverage for Connectivity options & quoting pricing.


Interested candidates can send their CV