Reception Manager

at Planet Fitness
Location Roodepoort, South Africa
Date Posted
Category Customer Service
Work Hours Day
Salary Units MONTH
Currency ZAR
Street Address Roodepoort



Job Summary

Purpose of the Job:



Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.


Key Performance Areas include:



Assisting with Club Administration when necessary

Cash management

Communication with members and staff

Managing of Receptionist

Monitoring of access and overrides for staff and members

Reception stock control

Resolving member complaints

Training of Receptionist


Experience & Competencies Required:



Ability to motivate staff and lead by example

Advanced levels of administrative accuracy

Display friendly and efficient qualities that reflect the Planet Fitness way

Display uncompromising levels of honesty and integrity

Have excellent communication skills and be able to liaise at all levels

Intermediate PC skills

Must be able to work shifts

Possess high level energy levels

Previous experience within a front desk or welcome desk position added advantage

Proven track record in managing staff, planning, organising, conflict handling and problem solving

Have reliable transport


Interested candidates can send their CV