Permanent Service Consultant

at Recruit Now
Location East London, East London, South Africa
Date Posted
Category General
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR

Description

 

Description

To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers.

KEY RESPONSIBILITIES

 

include the following. Other duties may be assigned.

 

 

Ensures that the service offering provided satisfies customers’ needs, and identifies leads across their allocated Key Account Managers Portfolios.

 

 

Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.

 

 

Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.

 

 

Ensure that clients’ portfolios data integrity is accurately maintained.

 

 

Assists with preparing and presenting business proposals to both existing and new potential customers

 

 

Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified.

 

 

Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.

 

 

Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

 

 

 

 

 

MINIMUM QUALIFICATIONS, EXPERIENCE & KNOWLEDGE:

 

 

 

3 year Degree/Diploma in Sales/ Business Administration Management/Customer Relationship Marketing/Marketing Management

 

 

At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain

 

 

Excellent command of the English language

 

 

Must have excellent communication and interpersonal skills.

 

 

Must pay attention to detail

 

 

Must be focused on achieving results

 

 

Must be a team player

 

 

Must have business acumen and be able to communicate at all levels

 

 

Must be highly computer literate

 

 

Demonstrate excellent organisational skills

 

 

Interested candidates can send their CV

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