MAIN PURPOSE OF THE JOB

 

To manage (plan, organise, lead and control) the Seda ICT Support

Services Sub-Unit which includes maintaining, supporting, backup

and optimizing key functional areas, particularly service support,

telephony and resolve hardware, software, applications and systems

related incidents

 

KEY PERFORMANCE AREAS

 

 Benchmark ICT Support Services best practices and advise on ICT

policy development

 Develop and implement Seda’s ICT Support Service standards,

guidelines and procedures in line approved Seda requirements

 Manage Seda ICT Service Desk and Incidents

 Manage outsourced ICT Support Services through Contracts and

Service Level Agreements

 Manage the implementation of ICT Support services projects

 Manage ICT Support Service finance and procurement in line with

ICT strategic plan

 People management

 

REQUIRED MINIMUM EDUCATION

 

 Matric (NQF Level 4) plus a B Tech (NQF Level 7) or Bachelor

Degree (NQF Level 7) in Information and Communication

Technology coupled with recognised industry certifications

 Honours Degree (NQF Level 8) or post graduate Diploma (NQF 8)

in Information and Communication Technology coupled with

recognised industry certifications as added advantage.

 

REQUIRED WORK EXPERIENCE

 

 6-8 year’s experience in ICT environment of which three (3) years

should have been at Team Lead level with proven track record of

maintaining ICT Support Services

 Able to demonstrate:

 Comprehensive experience as an ICT Support Service

management specialist with a wide variety of skills to align ICT

Support Service with the strategic direction of an organisation

 Prior experience in network management, scripting and system

administration

 Thorough knowledge of developments in the ICT industry

 Understanding of ICT governance frameworks and quality

standards e.g. COBIT and ITIL

 Knowledge of ICT acquisition processes and principles

 

CRITICAL COMPETENCIES

 

 Leadership & Influencing

 Strategic Capability

 Managing a Team

 Change Management

 Policy Development & Adherence

 Advisory Service

 Stakeholder Engagement

 Problem-Solving & Decision-Making

 Planning & Organising

 Monitoring & Evaluation

 Basic Computer Skills

 Financial Acumen

 Office Management

 

Interested candidates can send their CV

 

[email protected]