Manager ICT
at | |
Location | Pretoria, Pretoria, South Africa |
Date Posted | |
Category |
Computer & IT
|
Job Type |
FULL_TIME
|
Work Hours | Day |
Salary | 616019 |
Salary Units | YEAR |
Currency | ZAR |
Description
MAIN PURPOSE OF THE JOB
To manage (plan, organise, lead and control) the Seda ICT Support
Services Sub-Unit which includes maintaining, supporting, backup
and optimizing key functional areas, particularly service support,
telephony and resolve hardware, software, applications and systems
related incidents
KEY PERFORMANCE AREAS
Benchmark ICT Support Services best practices and advise on ICT
policy development
Develop and implement Seda’s ICT Support Service standards,
guidelines and procedures in line approved Seda requirements
Manage Seda ICT Service Desk and Incidents
Manage outsourced ICT Support Services through Contracts and
Service Level Agreements
Manage the implementation of ICT Support services projects
Manage ICT Support Service finance and procurement in line with
ICT strategic plan
People management
REQUIRED MINIMUM EDUCATION
Matric (NQF Level 4) plus a B Tech (NQF Level 7) or Bachelor
Degree (NQF Level 7) in Information and Communication
Technology coupled with recognised industry certifications
Honours Degree (NQF Level 8) or post graduate Diploma (NQF 8)
in Information and Communication Technology coupled with
recognised industry certifications as added advantage.
REQUIRED WORK EXPERIENCE
6-8 year’s experience in ICT environment of which three (3) years
should have been at Team Lead level with proven track record of
maintaining ICT Support Services
Able to demonstrate:
Comprehensive experience as an ICT Support Service
management specialist with a wide variety of skills to align ICT
Support Service with the strategic direction of an organisation
Prior experience in network management, scripting and system
administration
Thorough knowledge of developments in the ICT industry
Understanding of ICT governance frameworks and quality
standards e.g. COBIT and ITIL
Knowledge of ICT acquisition processes and principles
CRITICAL COMPETENCIES
Leadership & Influencing
Strategic Capability
Managing a Team
Change Management
Policy Development & Adherence
Advisory Service
Stakeholder Engagement
Problem-Solving & Decision-Making
Planning & Organising
Monitoring & Evaluation
Basic Computer Skills
Financial Acumen
Office Management
Interested candidates can send their CV