Lead Administrator

at Hippo
Location Johannesburg, Johannesburg, South Africa
Date Posted
Category Admin & Office
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR

Description

 

Introduction

 

An exciting and challenging career opportunity is currently available in the Hippo division within the Sales discipline. The Hippo Lead Administrator contributes to the organisational goals by converting leads to policies in a professional manner, with a view to retaining clients and ensuring satisfaction.

Job Functions    Call Centre

Industries            Financial Services

Specification

Key accountability areas included in the domain of this position, are:

 

1.Operational / Technical / Financial Results:

  • Growing client base of the company by achieving agreed closing ratios
  • Achieving quality targets in compliance with relevant quality procedures (SQA)
  • Extending correct premiums and cover to clients by capturing information according to quality standards

 

2.Personal Competence Results:

  • Ensure effective updating of own knowledge (systems, processes etc)

 

3.Innovation Results:

  • Contribute to optimising work practices and procedures

 

4.Relationship Results:

  • Effectively build and maintain relationships with colleagues, service providers and clients

 

5.Customer Results:

  • Provide an efficient and quality service to client on contact valuing client retention
  • Provide detailed, comprehensive and accurate information so that clients can make informed decisions about present and possible risk

Requirements

Education:

Essential: Matric / Grade 12/ SAQA Accredited Equivalent

Previous sales, retentions or customer service experience essential

Insurance/retail environment in sales

 

Interested candidates can send their CV

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