IT Support Engineer

at ICT Careers
Location Cape Town, Cape Town, South Africa
Date Posted
Category Computer & IT
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR

Description

 

Description

 

Independent IT company seeking an IT Infrastructure Engineer to join the team.

 

The following individual would need to meet the below requirements:

 

Install, Configure, maintain, and update all Servers/desktop/laptop/mobile devices, software/hardware.

Monitor, troubleshoot, track, and resolve Help Desk Support tickets through Support Channels.

Remotely troubleshoot issues for offsite users using Remote Access Software.

Create/maintain Technology procedures related documentation and upload/update them

Perform Installations / Maintenance for Routers, Switches, Firewalls, Network Drives, Network Security & IT Equipment including printers.

Provide first-level contact and problem resolution for all users with hardware, software, and applications.

Assist in training initiatives to new and current employees with Software.

Maintains a thorough knowledge of the organisation and adheres to organisational standards.

Assist with IT Management with Projects and other Tasks as needed and assigned.

Assist with IT Inventory process and order tracking.

Ensure all assigned tasks are completed in a timely manner and ensure deadlines are met.

Ability to communicate effectively in Person, via Telephone & other electronic methods.

Ability to think out of the box to resolve technical and other issues.

Experience Building & Managing Active Directory

Microsoft Exchange & VM Ware

Security and antivirus systems

End-User Support

Server Installation & Configuration

LANWAN configuration and support

Ethernet, Fibre, VSAT, Wireless Network installations and support

Software installation and support

Knowledge of data backup and backup cycle (through veeam / arcserv / Vranger / Backup exec …)

Asset Management

Software installation and support

 

Interested candidates can send their CV

 

[email protected]