Internal Sales Representative

at MPC Recruitment
Location Westville, Westville, South Africa
Date Posted
Category Sales & Retail
Work Hours Day
Salary Units MONTH
Currency ZAR



Job Description:


Leading Paper & Packaging Distributor has a vacancy for an Internal Sales Rep. A dynamic individual with good business acumen, excellent communicator both written and verbal and one who pays super attention to detail.


Duties & Essential Job Functions Daily tasks:


  • Process incoming orders and customer stock call-offs


  • Monitor the progress of product manufacture.


  • Update and communicate order shipping details.


  • Advise customers of progress as appropriate.


  • Process shipping and import documentation.


  • Maintain customer records such as customer order details reports and Navision systems with all details of activity.


  • Complete and hand over files to the inventory controller and the accounts department.


  • Ensure that files and orders are finalised.


  • Stay on top of monitoring administration of service contracts and completion monitoring.


  • Check all incoming shipments dates daily, update each of the three incoming shipment reports for changes in vessel dates.


  • Preparation of updated customer order details. (some weekly, others bi-weekly, customer dependent)


  • Provide weekly Stock on Hand, Ageing stock report to customer Monthly tasks:


  • Monitoring customer orders and follow up of any discrepancies.


  • Ensure that the customer and or the Mills tonnage allocation is fully utilised.


  • Follow up with customers for their future orders forecasts and communicate the same with the Mill.


  • Monthly customer store visits (where applicable) and ongoing internet research to understand product positioning and price.


  • Attend to customer to meet key staff


  • Maintain share drive information on the Mill and customer, eg Pricing, SKU details, important email correspondence etc.


  • Monitor local inventories and raise any concerns with respective sales manager regarding overstocked or slow turnover SKU’s.


  • Promote to the sharing of information within the ISR team.


  • Proactively and regularly seek feedback from internal customers to ensure they have all required information.


  • Monitoring of service/audit contracts to check for next available service.


  • Arrange services with external contractors and internal customers.


  • Provide feedback to the accounts payable and receivable teams on the status of agreed payment or invoicing milestones per contract.


  • Follow up on outstanding payment issues related to any paperwork admin, working hand in hand with the accounts receivable team


  • Assist and actively contribute to customer projects as required (i.e. new product launch, re-labelling)


  • Attend and prepare or S&OE Supplier Meetings and relevant meeting follow ups


  • Actively monitor any SPP that need to be attended to, inform management and seniors of any issues asap Forecasting and inventory management


  • Establish, monitor, prepare and maintain forecasting and inventory schedules for consignment customers on an ongoing basis.


  • Make recommendation to forecast and inventory targets based on changes in demand and market trends.


  • Preparation of monthly forecasts for all consignment customers;


  • Arrange for stock replenishment. Relationships with product suppliers:


  • Foster the relationship with suppliers by ascertaining the supplier’s strategy generally, their prices, tonnage allocation and available delivery schedules.


  • Develop a practical and technical understanding of available grades of product.


  • Communicate with suppliers in an informative and deferential manner.


  • Report to suppliers regarding the activity of customers and competitors in the industry.


  • Develop an understanding of pricing structures and currency influences. Relationships with service providers:


  • Develop sound rapport with service providers.


  • Follow up and meet with service providers periodically to foster a good working relationship. Relationships with Customers:


  • Develop and maintain relationships with purchasing contacts. Communicate on relevant issues with customers on a regular basis (weekly).


  • Gain a comprehensive understanding of your customers business and develop a broad understanding of the relevant market. A thorough understanding of your customer’s business will involve knowing their products, manufacturing process, industry, history, sales volumes, pricing and credit worthiness.


  • Investigate and resolve quality issues with customers within your areas of responsibilities.


  • Manage customer’s orders. Relationships with others:


  • Liaise with transport companies and customs agencies to investigate and resolve issues.


  • Develop a comprehensive understanding of import logistics requirements including shipping, customs, quarantine etc.


  • Undertake various training sessions within the business.


  • Maintain open communication and develop solid working relationships within the organisation.


  • Promote a positive and constructive working environment for yourself and that of you colleagues. Reporting responsibilities


  • Report all relevant market information to the relevant sales manager and at the weekly team meeting.


  • Produce a sales report for each customer for the sales manager if and when required.


  • Report any urgent or headline developments to the relevant sales manager. Other functions and responsibilities


  • Respond with flexibility to the needs of a small/medium office – for example, either attending to the duties of absent staff members or bringing to the attention of management possible actions that may be required.


  • Perform other duties as assigned.


  • Provide analysis and information reports for decision making and customer account monitoring purposes.


  • Share product knowledge and skills learnt with colleagues.


  • Foster a team spirit and shared learning. Achieving


  • To promote an ethos of teamwork and working together for a common goal.


  • To make known to fellow team members when you have spare time to assist with additional tasks.


  • Conduct work related activities with a sense of pride in your work.


  • To always conduct your activities with care for the task at hand.


  • Make known if you are not receiving all required information and push all sales members to provide the required level of support and information.


  • Complete activities with constant visibility too allow for early warning and effective monitoring of progress


  • Maintenance of sales files, tidy up, identify past opportunities and if there is future opportunity.


  • The analysis of past sales, the understanding of pricing, product range, volume and application.


  • Constant follow up with Sales team regarding future opportunities, and the seeking of updates on past opportunities worked on, is more investigation required or is the opportunity closed off.


  • The constant monitoring of sales volumes, delivery performance and allocation achievement. Obtain 100% allocation fulfilment monthly. If allocation is to fall short, ensure that sales in all regions are made aware timely


  • Attend meetings with customers and suppliers to further foster a good working relationship.


  • Suggest solutions on improvements, optimisation, trends.


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