Guest Relations Officer

at The Capital Hotels and Apartments
Location Cape Town, South Africa
Date Posted
Category Customer Service
Work Hours Day
Salary Units MONTH
Currency ZAR
Street Address Cape Town


Job Summary

The Capital 15 on Orange recruiting an experienced Guest Relations Officer – based in De Waterkant, Cape Town.


The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!


Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined action.


Provide high quality service to hotel guests. The supervision and control of all guest services and administration of all Guest Service-Related tasks, including maximise and grow production and utilisation in terms of accommodation revenues, conference revenues and Food and Beverage revenue to achieve forecasts.




1 – 3 Years Guest Relations experience


Marketing skills, especially Social Media experience (Creating Events, Advertising and running of promotional events)


Hands on Problem Solving approach and the ability to remain calm under pressure


Experience with PMS systems (Protel advantageous)


Customer service driven with outstanding communication and active listening skills


Friendly, courteous and service-orientated


Ability to work as part of a team, as well as independently


Effective communication with members of staff as well as Guests of the Hotel


Honest and trustworthy beyond approach


Great attention to detail


Presentable/Professional appearance and well spoken


Team Player who leads by example


Proactive in approach


Interpersonal skills


Leadership skills


Interested candidates can send their CV