EWP Consultant

at Life Healthcare
Location Rosebank, South Africa
Date Posted
Category Consultant
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR

Description

Vacancy’s exists for EWP Consultants – Night Affiliates within Life Health Solutions, based at Head Office, Rosebank, reporting to the EWP Team Leader. The successful candidates will be responsible for providing quality emotional consultations and counselling with employees telephonically. The role will require the referral, management and follow-up on referrals to the EWP Practitioners network and ensure services are in line with the clients’ service level benchmarks. The compiling of reports and risk management are also important aspects in this position.

 

Critical Outputs

Provide quality emotional telephone counselling and consultation services to relevant stakeholders

Demonstrate appropriate consultation methodology that is efficient, customer focused and professional and in line with clinical protocols provided by Life Health Solutions

Link, and follow-up on face to face referrals to the EWP Practitioners’ network and ensure resolution with service level benchmarks

Maintain up to date knowledge of client companies’ Service Level Agreements as well as internal systems, policies and procedures

Consider appropriate care methodology when providing solution plans (Channel of Care)

Ensure that information is shared with respect to best practice standards of ethical behavior and confidentiality

Managing any risks, contain employees, and ensure appropriate care resolution

Demonstrate consistent and accurate recording of case data

Activate support for stakeholders requesting legal or financial wellness interventions

Activate support for stakeholders requesting medical advice and/or health related interventions

Undertake Manager/HR/Occupational Health consultations where needed

Arrange and refer group trauma interventions, post trauma

 

Requirements

 

Clinical or counseling related qualification (Master’s degree in Psychology / Social Work Degree / Registered Counselor)

2 years of experience in relevant Human Sciences field or within Employee Wellness Programme

Annual professional registration with the relevant statutory body (HPCSA; SACSSP)

 

Competencies

 

Sound knowledge of ethics and codes of practice within the field of psychology, social work; counseling and employee wellness programmes

Exceptional written and verbal communication skills to enable clearly consolidated reports and feedback to relevant stakeholders

Good interpersonal skills and analytical abilities

Ability to work independently and proactively, as well as being an integral member of a team

Ability to apply clinical skills and knowledge to employee wellness programmes

Ability to work in a high pressure, fast paced environment

Excellent administrative and organisational skills,

Ability to multi-task and interact professionally with clients and colleagues

Strong customer service focus; ability to understand/anticipate customer needs

Confidentiality and integrity

Align with operational requirements of the business

Excellent written communication skills

 

Interested candidates can send their CV