|Location||Durban, South Africa|
A vacancy exists for a Business Manager in KZN (Coast East) to manage contracts and onsite clinics in the Durban and surrounding area. The successful candidate will report to the Regional Business Manager and will be responsible for rendering a quality service which is effective and efficient, and exceeds customers’ expectations.
Ensuring the delivery of a quality service to our customers in alignment with our agreed contract and SLA obligations
Direct and continuous engagement with customers, relationship building and sustaining these relationships & improving on the engagement across different levels, to foster cooperative relationships intended to optimally impact the delivery of an integrated wellness solution
Project manage all aspects of the assigned client portfolio
Ensure monitoring, documentation, facilitation and direct engagement with customers for queries regarding health solutions & respond within a timely and appropriate manner
Responsible for the effective and timeous delivery of high quality services to customers
Responsible for Business Reporting as required (internally & externally)
Manage and deliver contract reviews that are consistent with the overall business, health and wellness strategy and/or SLA
Strategically build relationships with identified stakeholders within the client organization to deliver on an integrated wellness solution
Actively identifying new business opportunities within the region supporting the EHS sales and marketing strategy
Achieving the business growth targets and retain clients within the region, in line with the business strategy, by meeting short, medium and longer term objectives
Responsible for contract renewals, annual increases, and client retention of assigned portfolio
Source new and upselling opportunities within assigned portfolio
Active leading, encourage and participation from all employees to achieve strategic objectives
Provide direction and inspire positive work behaviours in line with Life and EHS code of conduct and work place culture in the patch
Leading, guiding and managing the teams to ensure they receive the necessary information, infrastructure, logistics and functional support to achieve and meet their objectives
Demonstrating visible leadership in respect of the Life values, operating model and strategy
Ensuring and driving optimal management of business governance to achieve sound business ethics, risk management and control with appropriate transparency and controls
Escalation of identified risks to the correct reporting lines and follow-through on remedial actions required
The following qualifications and experience are required:
A business degree/ or appropriate relevant qualification in the Medical or Health Care field.
At least 5 years’ experience in a health related environment with some management experience in Occupational Health, Emergency care and Wellness industry will be an advantage.
Experience in administration, financial, operations and human resource management (including communication and training).
In addition, the post holder will be in possession of a valid Code 08 Drivers Licence, and have his/her own car available for his/her use. The vehicle must be reliable and have adequate insurance as travel between client sites is required. Occasional overnight trips may occur.
The individual must be a good professional role model. He/she must have good organisation and management skills, be an effective communicator and motivator and have good interpersonal skills.
Computer literacy is essential.
Problem-solving, analysis and judgment
Verbal & written communication skills
Drive and energy
Building relationships & networking
Motivating and developing people
Interested candidates can send their CV