Debtors Clerk

at Herotel
Location Port Elizabeth, Port Elizabeth, South Africa
Date Posted
Category Finance
Work Hours Day
Salary Units MONTH
Currency ZAR






Applications are invited for the above-mentioned position to be based in Port Elizabeth.

This person will report to the Account Manager.


PURPOSE OF THE ROLE: The Debtors Clerk attends to the billing and debt collection requirements within the      finance department, while ensuring excellent customer   service levels are always maintained.


Key Performance Areas would include, but are not

limited to:

Collect all outstanding payments via SMS, e-mail   and telephonically.

Investigate incorrect billing - unallocated, payments, wrong invoicing and cancellations not processed.

Suspend clients who have overdue balances.

Refusal to pay: Investigate what went wrong:

- Tickets logged.

- Payment pattern - always short/always late.

-Technical problem - ask for all details, inform the            client that a technical ticket will be created, and that       the technical support team will be in contact with                     them.

Debit order bounced back:

- Send out SMS or e-mail to notify clients of the                unpaid debit order.

- Send notification of suspension.

- Suspend client till further notice.

- Keep client on debit order for dates that follow.

Convert EFT client to debit orders:

- Clients who we contact who are overdue first

time - ask debit order.

- Client who owe the company for a few months and     has been suspended - need to go onto debit order.


The successful candidate must have the following    experience/skills:

Minimum of 2 years' experience in a Debtor's Clerk role.

Must have Microsoft Excel and Pastel experience.

Time management, excellent communication, and  customer service skills.

General telephone etiquette.


Senior Certificate


Interested candidates can send their CV

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