Customer Service Manager

at Actinver Financial Group
Location Durban, Durban, South Africa
Date Posted
Category Customer Service
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR

Description

Job Descriptions

Responsible for earlier building and later onsite monitoring and management of customer service center, including recruitment and onsite management;

Ensure the team completes all KPI indicators according to company and department polices and requirements;

Responsible for data analysis of the team, and will take quick and right actions for improvement;

Responsible for the communication and coordination with other departments;

Manage everything of the customer care team.

Job requirements

At least 5-year experience in customer care center and 2-year experience in customer care center management; working experience in call center will be preferred;

Be very sensitive to all kinds of KPI indicators of a customer care center, and be good at data analysis;

Bachelor's degree or equivalent;

Be able to offer quick and effective solutions for any emergency with strong adaptability;

Excellent communication and organizational skills in representation of the company.

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