Customer Service Agent

at Kinesis Holdings Pty Ltd
Location Cape Town, South Africa
Date Posted
Category Customer Service
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR
Street Address Cape Town

Description

Description

 

Qualifications & Experience:

 

Must be fluent in Italian, German ,Arabic, Swedish or Hebrew(desirable)

 

Fluent in English and has 2 years customer service experience within Call Centre

 

Diploma or Bachelor's degree desirable.

 

Experience in dealing with customers via phone, chat and e-mail.

 

Experience in policy/compliance rol an advantage(banking, finance, fraud)

 

Excellent written and oral communication in English.

 

Valid work permit.

 

Call Centre experience required

 

Primary Responsibilities:

 

The following is a list of the core job functions the Authentication Specialist is expected to perform and prioritize.

 

Determine if customer's company is a legitimate legal business entity by reviewing approved independent databases or

 

verified/witnessed documents supplied by the customer.

 

Verify via third party source(s) that customer's

 

named contacts are employed at customer's company and/or have the legal right to request and/or administer the digital certificate.

 

Provide World Class customer support.

 

Interested candidates can send their CV

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