Customer Service Agent

at Capita
Location Cape Town, Cape Town, South Africa
Date Posted
Category Customer Service
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR

Description

 

Description

Western Cape

 

We are supporting our clients as they adapt to a new world in the wake of COVID-19. We are now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

 

As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business and remaining committed to treating our customers fairly and ensuring continuous delivery of customer service excellence.

 

 

 

Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

 

 

 

Requirements

 

  • 12 months Call Centre experience (Must have)

 

  • Matric/Grade 12 (Must have)

 

  • Criminal clear

 

  • Well spoken (Neutral accent)

 

 

 

Hours of work:

 

  • Monday to Sunday

 

  • Shifts between 09:00am and 22:00pm – 9 hour rotational shifts

 

Interested candidates can send their CV

 

[email protected]