|Location||Hillcrest, Hillcrest, South Africa|
My client in the Hotel industry are seeking the services of an experienced CRM
(Customer Relations Marketing) Manager to head up the implementation of
Microsoft Dynamics Software across the Group. The individual should have
minimum 5 years related experience and be able to liaise with various
department Managers to structure campaigns and communications throughout the group’s
customer base, to improve customer relations and sales of the groups products
journey development – creating and maintain customer satisfaction goals.
plans to address the business needs which may fluctuate from time to time.
customer concerns and complaints in most effective manner.
sales plans to generate and increase revenue.
to optimize data and utilize such to achieve optimum turn-around times.
long term relationships with key clients
competition to find new ways to retain customers
with internal teams.
Make recommendations based on data
Collaborate with sales and marketing to
identify customer support and technology problems and resolve them.
Proactively offer ideas and insights to improve
the customers issues and challenges.
Maximize utilization of products or services
sold to customers.
The ideal candidate must have the following
competencies to be successful in this dynamic position.
Ability to take
initiative and solve problems independently.
skills to effectively communicate at all levels.
Must have the ability
to multi-task and delegate effectively.
Detail oriented, the
ability to work with data and numbers and produce effective strategies to
Ability to work as
part of a team and independently.
and time-management skills
5 years’ related experience MUST
Fully computer literate in all Microsoft packages.
Experience in Dynamics would be an advantage, alternatively any
other CRM system is essential.
Interested candidates can send their CV