Customer Relations Manager

at CTW Consulting
Location Hillcrest, Hillcrest, South Africa
Date Posted
Category Customer Service
Work Hours Day
Salary Units MONTH
Currency ZAR



Job Overview


My client in the Hotel industry are  seeking the services of an experienced CRM

(Customer Relations Marketing) Manager to head up the implementation of

Microsoft Dynamics Software across the Group. The individual should have

minimum 5 years related experience and be able to liaise with various

department Managers to structure campaigns and communications throughout the group’s

customer base, to improve customer relations and sales of the groups products

and services.





Performance Areas





journey development – creating and maintain customer satisfaction goals.





plans to address the business needs which may fluctuate from time to time.





customer concerns and complaints in most effective manner.





sales plans to generate and increase revenue.





to optimize data and utilize such to achieve optimum turn-around times.





long term relationships with key clients





competition to find new ways to retain customers





with internal teams.




Make recommendations based on data





Collaborate with sales and marketing to

identify customer support and technology problems and resolve them.




Proactively offer ideas and insights to improve

the customers issues and challenges.




Maximize utilization of products or services

sold to customers.








Competencies Required








The ideal candidate must have the following

competencies to be successful in this dynamic position.




Ability to take

initiative and solve problems independently.

Strong communication

skills to effectively communicate at all levels.


Must have the ability

to multi-task and delegate effectively.

Detail oriented, the

ability to work with data and numbers and produce effective strategies to

optimize sales.

Innovative and

creative thinking

Ability to work as

part of a team and independently.

Good organizational

and time-management skills



Minimum Requirements








5 years’ related experience MUST




Fully computer literate in all Microsoft packages.




Experience in Dynamics would be an advantage, alternatively any

other CRM system is essential.


Interested candidates can send their CV


[email protected]