Customer Relations Manager

at CTW Consulting
Location Hillcrest, Hillcrest, South Africa
Date Posted
Category Customer Service
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR

Description

 

Job Overview

 

My client in the Hotel industry are  seeking the services of an experienced CRM

(Customer Relations Marketing) Manager to head up the implementation of

Microsoft Dynamics Software across the Group. The individual should have

minimum 5 years related experience and be able to liaise with various

department Managers to structure campaigns and communications throughout the group’s

customer base, to improve customer relations and sales of the groups products

and services.

 

 

 

Key

Performance Areas

 

 

 

Customer

journey development – creating and maintain customer satisfaction goals.

 

 

 

Create

plans to address the business needs which may fluctuate from time to time.

 

 

 

Addressing

customer concerns and complaints in most effective manner.

 

 

 

Creating

sales plans to generate and increase revenue.

 

 

 

Marketing

to optimize data and utilize such to achieve optimum turn-around times.

 

 

 

Building

long term relationships with key clients

 

 

 

Study

competition to find new ways to retain customers

 

 

 

Collaborate

with internal teams.

 

 

 

Make recommendations based on data

interpretation.

 

 

 

Collaborate with sales and marketing to

identify customer support and technology problems and resolve them.

 

 

 

Proactively offer ideas and insights to improve

the customers issues and challenges.

 

 

 

Maximize utilization of products or services

sold to customers.

 

 

 

 

 

 

 

Competencies Required

 

 

 

 

 

 

 

The ideal candidate must have the following

competencies to be successful in this dynamic position.

 

 

 

Ability to take

initiative and solve problems independently.

Strong communication

skills to effectively communicate at all levels.

Self-motivated

Must have the ability

to multi-task and delegate effectively.

Detail oriented, the

ability to work with data and numbers and produce effective strategies to

optimize sales.

Innovative and

creative thinking

Ability to work as

part of a team and independently.

Good organizational

and time-management skills

 

 

Minimum Requirements

 

 

 

 

 

 

 

5 years’ related experience MUST

 

 

 

Fully computer literate in all Microsoft packages.

 

 

 

Experience in Dynamics would be an advantage, alternatively any

other CRM system is essential.

 

Interested candidates can send their CV

 

[email protected]