|Location||Johannesburg, Johannesburg, South Africa|
A reputable company within the freight and shipping industry requires a Client Services Manager who will be based in JHB, Edenvale.
The purpose of the role is to oversee the daily operations of the CS, KAM’s & Forwarding Controllers, to ensure a high level of customer services is achieved.
Client Relationship Management;
- Executive management of key customers
- Visit clients regular to build & maintain relationships.
- Actively seeking extended business.
- Develop & sustain productive internal & external customer relationships
- Attend to client queries
- Attend client functions or entertain them where required Operations;
- Manage & control the Customer Service team & all its processes, and ensure compliance to the same
- Ensure that staff give accurate, meaningful and timely information to clients
- Ensure that staff send out status reports as per the clients requirements
- Ensure staff update all client information in Cargo Wise
- Ensure staff update FI’s for existing clients and proposals, when required
- Monitor shipment volumes and count reports
- Provides figures to team and branch manager Network Management,
- Maintain relationships with key network members and agents
- Assist in resolving issues and through appropriate escalation Financial,
- Manage and control branch and customer rates
- Ensure rate increases are communicated via team to customer base Process,
- Analyse current practices and suggest best practice improvement
- Develop & streamline effective customer servicing strategies Staff,
- Completed vacant position forms
- Recruit and appoint best candidates in vacant positions
Interested candidates can send their CV