Client Services Manager

at MPC Recruitment
Location Johannesburg, Johannesburg, South Africa
Date Posted
Category Management
Work Hours Day
Salary Units MONTH
Currency ZAR



Job Description:


A reputable company within the freight and shipping industry requires a Client Services Manager who will be based in JHB, Edenvale.


The purpose of the role is to oversee the daily operations of the CS, KAM’s & Forwarding Controllers, to ensure a high level of customer services is achieved.


Key Duties:


Client Relationship Management;


  • Executive management of key customers


  • Visit clients regular to build & maintain relationships.


  • Actively seeking extended business.


  • Develop & sustain productive internal & external customer relationships


  • Attend to client queries


  • Attend client functions or entertain them where required Operations;


  • Manage & control the Customer Service team & all its processes, and ensure compliance to the same


  • Ensure that staff give accurate, meaningful and timely information to clients


  • Ensure that staff send out status reports as per the clients requirements


  • Ensure staff update all client information in Cargo Wise


  • Ensure staff update FI’s for existing clients and proposals, when required


  • Monitor shipment volumes and count reports


  • Provides figures to team and branch manager Network Management,


  • Maintain relationships with key network members and agents


  • Assist in resolving issues and through appropriate escalation Financial,


  • Manage and control branch and customer rates


  • Ensure rate increases are communicated via team to customer base Process,


  • Analyse current practices and suggest best practice improvement


  • Develop & streamline effective customer servicing strategies Staff,


  • Completed vacant position forms


  • Recruit and appoint best candidates in vacant positions


Interested candidates can send their CV