Client Services Manager

at MPC Recruitment
Location Johannesburg, Johannesburg, South Africa
Date Posted
Category Management
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR

Description

 

Job Description:

 

A reputable company within the freight and shipping industry requires a Client Services Manager who will be based in JHB, Edenvale.

 

The purpose of the role is to oversee the daily operations of the CS, KAM’s & Forwarding Controllers, to ensure a high level of customer services is achieved.

 

Key Duties:

 

Client Relationship Management;

 

  • Executive management of key customers

 

  • Visit clients regular to build & maintain relationships.

 

  • Actively seeking extended business.

 

  • Develop & sustain productive internal & external customer relationships

 

  • Attend to client queries

 

  • Attend client functions or entertain them where required Operations;

 

  • Manage & control the Customer Service team & all its processes, and ensure compliance to the same

 

  • Ensure that staff give accurate, meaningful and timely information to clients

 

  • Ensure that staff send out status reports as per the clients requirements

 

  • Ensure staff update all client information in Cargo Wise

 

  • Ensure staff update FI’s for existing clients and proposals, when required

 

  • Monitor shipment volumes and count reports

 

  • Provides figures to team and branch manager Network Management,

 

  • Maintain relationships with key network members and agents

 

  • Assist in resolving issues and through appropriate escalation Financial,

 

  • Manage and control branch and customer rates

 

  • Ensure rate increases are communicated via team to customer base Process,

 

  • Analyse current practices and suggest best practice improvement

 

  • Develop & streamline effective customer servicing strategies Staff,

 

  • Completed vacant position forms

 

  • Recruit and appoint best candidates in vacant positions

 

Interested candidates can send their CV