Chief Operating Officer

at Life Healthcare
Location Johannesburg, Johannesburg, South Africa
Date Posted
Category Admin & Office
Work Hours Day
Salary Units MONTH
Currency ZAR



An exciting career opportunity has arisen for a Chief Operating Officer of Life Employee Health Solutions (EHS), based at Rosebank, Head Office.  The successful candidate will report to the Chief Executive Officer of Life Employee Health Solutions.


Life EHS provides health risk solutions across occupational health, primary health, wellness and emergency medical services, both to our corporate clients as well as direct to consumer.  As part of the broader Life Healthcare Group, we also support the delivery value-based clinical products.


The Chief Operating Officer (COO) will be responsible for the implementation and operational execution of the Board approved strategy and will ensure the smooth running of our geographically diverse operations across South and Southern Africa.  As a part of the senior leadership team, the COO is responsible for ensuring profitable and sustainable management of the Life EHS operations.


Critical Outputs

Operational management:


Ensuring that the organizational structure is appropriate given the service offering, scale, geographical spread and complexity of the business

Operational effectiveness, by designing and implementing robust operational controls in order to drive efficient and standardized processes and systems

Implementing systems and processes for the measurement and management of operational performance.

Implementation of enhanced solution design and new products across the business, lines of service, geographic areas, industries, and sectors, in a standardized manner

Strategic client engagement, to ensure that services are provided in line with contractual service level agreements and are aligned to continuous improvement processes, thereby retaining contracts, remaining relevant, and optimising profitability across standalone product lines, as well as integrated solutions

Implement client (contract) strategic retention plans, according to the value of the contract, and develop and maintain key stakeholder relationships to ensure contract success

Contract commercial management ensuring that the cost of service provision is aligned with the contract revenue and required profitability.

Contract management overview and adherence. This includes ensuring that service level agreements are adhered to, reviewed appropriately through legal governance, and implemented successfully. Implementation of performance scorecards for key contracts to ensure service level agreements and costing alignment.

Effective people management and employee engagement, through:


Leading, motivating, developing and retaining a high performing team of operational mangers including clinical and non-clinical managers focusing on key deliverables in line with the Life EHS strategic plan

Demonstrating visible leadership in respect of LHC values, operating model and strategy

Drive a recruitment and retention strategy which focusses on achievement of the Life EHS transformation goals, creation of a diverse operational team as well as provision of opportunities to grow and development within Life Health care

Growth, business and product development, through:


Working closely together with sales/business development and product development to identify and respond to market needs and trends

Operational management of the product life cycle including refreshing, repackaging, differentiating and strengthening the positioning of product offerings to enable customer cross selling whilst supporting the retention strategy

Ensuring that the pricing models in use across the business accurately reflect the operational cost required. Implement strategic plans to re-align operations towards remaining profitable and sustainable where required

Assess and implement (via the business respective business line of service) the integration of the Life EHS business with the broader Life Healthcare service offerings, specifically but not limited to the acute care and complementary services businesses

Effective, productive and credible relationships with internal and external stakeholders, through:


Proactive engagement with current and future clients to enable timely response to customers’ requests, complaints and needs in alignment with our business objectives

Identification and growth of suitable enterprise development partners to achieve sustained empowerment to our partners

Ensure the Life EHS BBBEE strategy is implemented and adhered to, through – internal appointments, supplier and enterprise development, and procurement.

Maintaining sound relationships with customer representatives and customer management teams

Ensure business partners are perceived to be market leaders, and reflective of the Life EHS value proposition

Management of a diverse network of health professionals, ensuring all health associates are managed in a standardized manner, align to the Life Healthcare quality, standards and compliance requirements and who deliver a cost efficient, outcome based service.

Financial management, through:


Ensuring operational compliance with all corporate governance and reporting requirements for Group, shareholders & investors.

Support with the reporting of actual performance against the annual operating and capital budgets

Managing, monitoring, implementing and reporting on corrective actions required to improve operational performance

Ensuring the delivery of capex and special projects on time and within budget

Implement effective human resource costing model that aligns to the contract driven business lines of service

Systems development & business intelligence, through:


Ensure that the IT systems are able to support the business operations including the efficient delivery of products and services to clients

Ensure Life EHS has a data driven operational framework, with comprehensive, quality data available for delivering data-driven insights to corporate clients and informing industry of best practice and current trends

Responsible for operational design and digitisation of operating systems including the paper-light solutions required by market. Ensure effective implementation of systems

Ensure that integrated services are operationally effective and be able to manage, measure and improve as-is processes, functions and technologies.

Monitoring and managing the full implementation of the occupational health clinic management system preferred providers




Relevant appropriate business related qualification

Proven leadership and relevant management experience, including full commercial line management responsibilities, financial target accountability and business planning processes, and at least 8-10 years’ experience in the industry.

Proven track record in business and line leadership within a geographically spread and diverse business offering

Knowledge of the private healthcare and wellness industries, its challenges and role-players, including understanding of relevant legislation is beneficial but not essential

Proven track record of implementation of operational controls, driving process efficiency within a business, integration of different/diverse solutions

Driving change within a large organisation

Willingness and ability to travel

Computer proficiency




Strategic orientation

Influencing and negotiation skills

Commercial acumen

Motivating, inspiring and developing people

Excellence, detailed and disciplined orientation

Growth/expansion drive/energy/passion to make a change

Building relationships & networking

Customer and consumer responsiveness

Organisational awareness

Presentation skills

Critical thinker

Problem solver – action orientated


Interested candidates can send their CV

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