at CWS RSC Africa
Location Pretoria, South Africa
Date Posted
Category Admin & Office
Work Hours Day
Salary Units MONTH
Street Address Pretoria



This position is primarily responsible for assisting eligible refugee applicants prepare the best possible case file for an interview with an Officer of United States Citizenship and Immigration Services (USCIS) for final adjudication. Reporting to the Field Processing Supervisor, successful Caseworker applicants will achieve and maintain a high performance standard based on a thorough knowledge of, and adherence to, established resettlement policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies and refugee producing country conditions.

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Demonstrated computer skills, especially Microsoft Word, Excel, Outlook and Access
Excellent organizational and time management skills
Strong verbal and written English language skills
Must be able to accurately type 40 WPM at 96% accuracy in order to be confirmed at the end of probation
appointment is required, which includes having enough passport pages for travel.
The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility.
A clear MIE background check is required before the start of employment.


Casework or previous resettlement experience is preferred.
Second language an advantage; Somali, Tigrinya, French, Amharic, Kinyarwanda or Arabic preferred;
Must be legally eligible to work full time in South Africa.
A valid passport and the ability to maintain a valid passport throughout the entire

Educational Requirements

Bachelor’s Degree or four years of relevant paid work experience in lieu of a Bachelor’s Degree required.


Completes and updates all case files all database records.
Writes deferrals and info memos for referring agency action, as required.
Analyses complex cases in consultation with Supervisors in accordance with established policies and procedures, while remaining open to supervisory direction.
Contributes to the development of Field Team training procedures and their implementation.
Contributes to the development and updating of standard operating procedures for the Field Team in coordination with Field Team.
Runs Quality Check reports to ensure complete and accurate files, as well as identifies and correct processing errors prior to USCIS adjudication.
Prepares cases for CIS, including reviewing physical and WRAPS files and constituting physical files.
Works with other Operations departments as necessary to properly update the appropriate cases.
Assists Adjudications Circuit Rides as needed, which includes completing post-Adjudication review, updating decisions and fingerprints, and preparing and distributing decision letters.
Learn and implement established Church World Service Resettlement Support Centre (CWS RSC Africa), Department of State (DOS), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures.
Travels throughout Sub-Saharan Africa, as assigned, to conduct resettlement interviews with refugee applicants, collecting biographical information and establishing refugee claims, in a dignified and professional manner
Primarily conducts the AOR Screening and Pre-Screening One interviews, per daily minimums set by Field Team Management, in a non-confrontational, objective, and dignified manner.

Experience Requirements

Casework or previous resettlement experience is preferred.

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