Business Analyst – Collections

at MPC Recruitment
Location Durban, Durban, South Africa
Date Posted
Category General
Work Hours Day
Salary Units MONTH
Currency ZAR


Job Description:


Our client, a leading name in the Education sector seeks a dynamic Business Analyst to join their team.



The analyst will need to gather, interpret, and use data to develop actionable steps that will improve processes and optimize results.


The analyst will work closely with the retention & collection team to document collection & data requirements, define scope and objectives and formulate processes to achieve set goals & targets.


Understanding the business requirements, and through a structured process, modelling, validating, and translating the data into value adding business solutions.



  • Work with the retention & collections team manager to develop a detailed debt collection analysis, outlining problems, opportunities, and solutions for the business.


  • Review debtor data & collection history with the retention & collection team and formulate collection strategies.


  • Interpret business needs of customers and translating them into application and operational requirement with the help of strong analytical and product management skills.


  • Analysis of collections data daily to support & co-ordinate the collections efforts.


  • Identify and report high risk accounts and recommend intervening actions to the business.


  • Provide critical input to ensure accurate allowance for doubtful account reserves.


  • Research and evaluate new technology, business models, and other innovations which could improve the department’s performance.


  • Collaborate proactively with internal and external stakeholders to analyse information needs and functional requirements and delivering use cases, interface designs as when required.


  • Challenge the presumptions of business units on how they can execute their strategies successfully.


  • Report weekly stats of collections to the Executive team.


Experience and Skills:


  • Minimum 3 years’ experience as an analyst.


  • Advanced Excel skills.


  • ITS Integrator / TIBCO Jaspersoft / Power BI experience will be advantageous.


  • Ability to problem solve/analytical.


  • Good judgment / decision making.


  • Results driven.


  • Ability to multi-task.


  • Effective communication skills.


  • Organization skills


Interested candidates can send their CV


[email protected]