Associate Policy Alterations

at MPC Recruitment
Location Johannesburg, South Africa
Date Posted
Category General
Work Hours Day
Salary Units MONTH
Currency ZAR
Street Address Johannesburg


Job Description:


Our client in South Africa’s life insurance industry is looking for a Associate Policy Alterations to join their team in Sandton - JHB.


Duties include:


  • Self-administration and self-monitoring of workflow items according to agreed SLA per process
  • Processing forms, instructions, applications etc requested by financial advisers for the processes that you participate in
  • Dealing with queries through to resolution, internally or externally
  • Adherence to all quality standards set per process for the processes that you participate in
  • Ensure that process are completed within the required SLA
  • Identifying and reporting on service failures and errors
  • Provide clients with the organisation's service and product information when required
  • Provide input to the effectiveness and soundness of policies and procedures for the processes that you participate in
  • Ensuring that all correspondence are professional and in line with standards and protocols of the organisation
  • Adherence to the processing area's processes and Activity Work Instructions


  • Adherence to organisations compliance processes and policies


  • Punctual follow-up and feedback on clients queries Your qualifications:


  • You must have passed Grade 12 / Matric with Maths Literacy NFS achievement level 3. Maths. You must be a Graduate from University or Technikon or be studying towards a degree or diploma (BCOM in finance, finance or accounting diploma or similar) having completed the first year of studies.


Your experience:


  • Having worked in the administration position
  • Experience with Policy Alterations
  • 2 years working experience in the processing and administration industry Your knowledge:
  • Sound Business and Operational knowledge of Insurance Industry administrative processes
  • Good knowledge of the business administration platforms
  • Familiar with Compliance Processes and Procedures in the Insurance Industry
  • Familiar with the business products and their rules and workings Your skills and character traits:
  • MS Office and PC literate
  • Team Player
  • Customer Champion
  • Able to take ownership and accountability
  • Able to multi-task
  • Excellent verbal and written communication
  • Able to operate effectively under pressure
  • Have an analytical mind and above average problem-solving techniques
  • Good time management skills
  • Proactive and innovative
  • Problem-solving skills


Interested candidates can send their CV

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