Associate Funeral Claims Consultant

at MPC Recruitment
Location Johannesburg, South Africa
Date Posted
Category General
Work Hours Day
Salary Units MONTH
Currency ZAR
Street Address Johannesburg


Job Description:


A dynamic and vibrant player in South Africa’s life insurance industry is looking for a Associate Funeral Claims Consultant to join their team in Sandton - JHB. What you’ll be doing if you get the job:


The purpose of this job is to track and process all new claims, chase requirements and general administration within claims business unit. You’ll have to keep your finger on the pulse of our internal service level agreement to make sure that we achieve the agreed targets and turnaround times. You’ll work closely with members of the individual life teams, external stakeholders and may also be involved or interact with other internal teams to resolve a process or activity.


Duties include:


  • Self-administration and self-monitoring of workflow items according to agreed SLA per process.


  • Update pipeline tracker or any other system/database on a regular basis to ensure up to date client accounts


  • Assist with enhancing processes and activities


  • Processing forms, instructions, applications etc requested by customers for the processes that you participate in


  • Dealing with queries through to resolution internally and externally
  • Adherence to all quality standards set per process for the processes that you participate in


  • Ensure that processes are completed within the required SLA


  • Identifying and reporting on service failures and errors


  • Provide clients with the organisation's service and product information when required


  • Provide input to the effectiveness and soundness of policies and procedures for the processes that you participate in


  • Ensuring that all correspondences are professional and in line with standards and protocols of the organisation


  • Adherence to the processing area's processes and Activity Work Instructions


  • Adherence to organisations compliance processes and policies


  • Punctual follow-up and feedback on client’s queries


  • Ability to deal with complex work fast and accurately Your qualifications:


  • You must have passed Grade 12 / Matric with Maths Literacy NFS achievement level 3


  • University/ Technikon graduate or studying towards a degree or diploma having completed the 1st year of studies


  • Beneficial: NQF level 5 accreditation (broad based knowledge of applicable legislation, economic principles and financial service industry.) Your experience:


  • Having worked in the administration position


  • Experience with funeral services claims


  • 2 years working experience in capturing, policy administration of claims assessment role


  • Familiar with compliance processes and procedures in insurance industry


  • Familiar with business products, rules and workings


  • Knowledge of CRM systems Your knowledge:


  • Entry level business and operational knowledge of insurance administrative processes


  • Good knowledge of the business administration platforms


  • Entry level knowledge of contact centre technologies and equipment


  • Entry level understanding of the business products Your skills and character traits:


  • MS Office and PC literate


  • Team Player


  • Customer Champion


  • Able to take ownership and accountability


  • Able to multi-task


  • Excellent verbal and written communication skills


  • Able to operate effectively under pressure


  • Have an analytical mind and above average problem-solving techniques


  • Good time management skills


  • Proactive and innovative


  • Problem-solving skills


Interested candidates can send their CV

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