Application Support Specialist

at University of Cape Town
Location Cape Town, South Africa
Date Posted
Category Computer & IT
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR
Street Address Cape Town

Description

Are you experienced in providing intermediate technical support for business-critical services and/or

infrastructure and have project management experience in a progressive ICT environment, with a strong

customer focus and a demonstrable track record of innovative thinking, project-based delivery and productive

interactions across multiple teams?

The Enterprise Infrastructure and Services division seeks Application Support Specialist -ITSM to develop its

ServiceNow based ITSM solution through business requirement gathering, solution specification,

implementation, advancing the adoption with business units and provide technical leadership in a complex and

heterogeneous systems and infrastructure environment. These roles play a critical part in ensuring that UCT

derives value from its investment in IT infrastructure and reports to a senior manager.

Responsibilities include:

  • Solution design leveraging ITIL and ITSM frame works
  • Designing, maintaining, managing, and developing the ITSM (ServiceNow) business-critical ICT

system and/or infrastructure service components

  • Responsible for developing and implementing, systems and services through project work
  • Provide technical leadership

Minimum requirements include:

  • Relevant qualification at NQF level 6 and 5 years’ relevant experience in enterprise ICT applications

and infrastructure of which 3 years must be relevant current technical hands on experience

  • Experience in designing, configuring, administering, and developing ITSM solutions
  • Experience in implementing solutions leveraging the ITIL or other ITSM frameworks
  • Proven experience in developing Service Catalogues, CMDB, Workflows and Reporting
  • Proven working knowledge of JavaScript, CSS and HTML

Required non-technical skills include:

  • Ability to prioritize and manage work under pressure
  • Excellent written and spoken communication skills
  • A strong customer service ethic
  • Ability to work as part of a team
  • Business requirement, system analysis and problem-solving ability

The following technical skills and competencies are advantageous:

  • Working knowledge of authentication and authorization technologies and protocols e.g. Single Signon/Federation technologies such as CAS, SimpleSamlPhP, ADFS or Shibboleth
  • Working knowledge of operating systems at advanced administration level: Linux and/or Windows
  • Working knowledge of virtual hosting environments e.g. VMWare, HyperV, Citrix etc.
  • Solid knowledge of network infrastructure services e.g. DNS, DHCP and various networking protocols
  • Working knowledge of report writing and data analysis
  • Certification in one or more of the following; ITIL, ServiceNow, SolarWinds ServiceDesk, BMC Remedy

etc.

The annual remuneration package, including benefits, is R547 299 to R1 066 991 per annum.

 

To apply, please e-mail the below documents in a single pdf file to: [email protected]