Administration Manager

at MPC Recruitment
Location Johannesburg, South Africa
Date Posted
Category Admin & Office
Job Type FULL_TIME
Work Hours Day
Salary Units MONTH
Currency ZAR
Street Address Johannesburg

Description

Job Description:

 

Our client in the Midrand – Gauteng area is looking for a reliable Administration Manager in their Employee Benefits division to be responsible for managing a division of staff, directing and planning of group benefits administration workflows and processes specifically related to Group Risk Schemes, Group Funeral Schemes and Retirement Fund administration.

 

1 Duties and Responsibilities

 

  • Design processes and workflows specific to client needs to ensure client satisfaction and retention.

 

  • Managing workload of admin staff.

 

  • Motivating admin staff.

 

  • Managing provider service levels and turnaround times.

 

  • Managing administrative service levels within team and clients according to agreed Service Level between administration and consulting and understanding provider policies and procedures to effectively communicate service levels to all stakeholders.

 

  • Identify business risks and mitigate business risks in line with relative legislation.

 

  • Implementation of internal and legislative policies and procedures to ensure client satisfaction and retention.

 

  • Collaborate with consulting team and maintain professional communication with all stakeholders.

 

  • Record keeping and compliance in terms of all applicable legislation pertaining to different clients and service providers.

 

  • Reporting to consulting team on client activities as per agreed service levels between consulting and administration team.

 

  • Oversee project management of system development and maintenance in collaboration with IT/system specialist and team leader. Take responsibility for overall project management progress.

 

  • Responsible for implementing policies and procedures to adhere to binder requirements in terms of binder agreement and legislations to mitigate business risks.

 

  • Monthly control and monitoring of workflows and binder requirements to ensure compliance in terms of the binder agreement and legislation.

 

  • Report back and escalations to binder manager to ensure compliance and to mitigate business risks adherence to risk benefit binder agreement and front office responsibilities in conjunction with the relevant consultant.

 

  • Reporting back to consulting team on escalated queries/complaints to manage client relationships and ensure client retention.

 

  • Ensuring administration staff received adequate training on internal policies and procedures, provider systems and procedures and applicable legislation. Qualifications and Skills Requirements

 

  • 5 years management experience.

 

  • NQF5 or equivalent in employee benefits and RE5.

 

  • Knowledge of different group risk plans, group funeral plans and retirement fund structures.

 

  • Advanced Excel skills.

 

  • Report writing skills.

 

  • Hands-on experience with data analysis.

 

  • Critical thinker and problem-solving skills.

 

  • Team player.

 

  • Good time-management skills.

 

  • Great interpersonal and communication skills.

 

  • Passionate about client service.

 

  • Must have knowledge of admin systems. Additional requirements ▪ Must have a valid driver’s license and own car. ▪ Must be prepared to travel for business as and when required. ▪ Must be prepared to work after hours as and when required. ▪ Must comply with all industry legislative and accreditation requirements.

 

Qualifications and Skills Requirements

 

  • 5 years management experience.

 

  • NQF5 or equivalent in employee benefits and RE5.

 

  • Knowledge of different group risk plans, group funeral plans and retirement fund structures.

 

  • Advanced Excel skills.

 

  • Report writing skills.

 

  • Hands-on experience with data analysis.

 

  • Critical thinker and problem-solving skills.

 

  • Team player.

 

  • Good time-management skills.

 

  • Great interpersonal and communication skills.

 

  • Passionate about client service.

 

  • Must have knowledge of admin systems. Additional requirements ▪ Must have a valid driver’s license and own car. ▪ Must be prepared to travel for business as and when required. ▪ Must be prepared to work after hours as and when required.
  • ▪ Must comply with all industry legislative and accreditation requirements.

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