|Location||Johannesburg, Johannesburg, South Africa|
Accounting & Finance
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dial Direct, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits
Job Functions Accounting,Finance
Conduct relevant analysis to provide insights, themes and trends to provide customer focused product solutions. Promote new and existing VAPS products through engagement with the sales team to achieve set targets and grow profitability business.
Monitor and assess sales and market data for a specific geographic region and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed. Conduct research using primary data sources and select information needed for the analysis of key themes and trends. Conduct product research and incorporate market insights to identify relevant themes.
Insights and Reporting
Prepare and coordinate the completion of various data and analytics reports. Interpret complex patterns and trends, and translate those insights into actionable recommendations. Recommendations Advise managers how to apply research conducted to amend product positioning a wide variety of existing procedures and precedents.
Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.
Customer Relationships Management
Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the sales teams, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
Personal Capability Building
Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
Manage a portfolio of product projects while reporting to senior colleagues regarding various milestones and deliverable.
Using your (relevant product) insurance product expertise to identify commercial opportunities for insurance product development.
Developing new products and support of partnerships team with customer-centric solutions
Continuing development of depth of knowledge of specific product lines, including coverage innovations and pricing changes, and regulatory developments
Day to day management existing product portfolios, including reporting and improvements to underwriting, product and policy wording
Writing simple, easy to read, insurance-related content, from policy wording to frontend copy and the claims experience.
Weekly and monthly general reporting including presenting commentary at meetings as needed
Championing user-centred product and policy wording design
Being the “go to” for everything related to our insurance products.
Building a knowledge base for everything insurance-related.
Grade 12/ SAQA Accredited Equivalent (Essential);
A relevant 3 year Business related degree / diploma (Advantageous);
FAIS recognized qualification (Advantageous);
Regulatory Examination (Advantageous);
Class of Business Certification (Advantageous);
STI Qualification (Advantageous);
KI Regulatory Examination (Advantageous)
3 – 5 years account /product portfolio / partner management experience (Essential);
Relevant experience within the Financial Services Industry and Marketing environment (Advantageous)
Interested candidates can send their CV