Senior Teller & Bulk Deposits Teller

at CINTE Group Finance
Location Simon's Town, Johannesburg, South Africa
Date Posted
Category Accounting & Finance
Job Type CONTRACTOR
Work Hours Day
Salary Units MONTH

Description

Senior Teller & Bulk Deposits Teller

Purpose of the job

Provide top class service to  customers in a professional and friendly manner, through account transactions, providing information and advice to banking customers and non-customers on the banks products and services. Paying special attention to detail policy and procedures.

Duties And Responsibilities

Main Focus Areas

  • Communicate with the customer articulately and accurately, paying attention to detail and always using the customer's name.
  • Deal with customer complaints and enquiries in a professional and courteous manner.
  • Take ownership for customer issues acknowledging how to escalate with respect and discretion towards the customer.
  • Provide assistance and offer advice or alternatives that will benefit the customer.
  • Promote the benefits of alternative methods of banking, by actively assisting where applicable.
  • Treating colleagues and clients with respect, understanding, consideration, knowledge and skill.
  • Remain compliant when signing for documents, or when carrying out tasks that involve dual control.
  • Answer the telephone in a timely and professional manner.
  • To adapt positively to change(s) in working practices or environment.
  • Cash balancing on a regular basis
  • Attend to and resolve basic technical failures (first-line support.
  • Dependent on types of card readers deployed (dip card or motorized), retrieval of retained cards

Qualifications and Work Experience

  • 2 ‘A’ Levels
  • 5 ‘O’ levels including Mathematics and English
  • Relevant degree and IOBZ Diploma is an added advantage
  • 1 Year experience in Senior Telling or Bulk Deposits Telling preferably in a banking environment.

Skills and Competencies:

  • Excellent interpersonal skills.
  • Ability to use own initiative.
  • Strong time Management skills.
  • Team player with ability to work in a dynamic cultural environment.

Job Related Knowledge

  • Knowledge of legal and regulatory issues typical for the country banking system.

 

 

Skills

Excellent interpersonal skills.
Ability to use own initiative.
Strong time Management skills.
Team player with ability to work in a dynamic cultural environment.
Knowledge of legal and regulatory issues typical for the country banking system.

Qualifications

‘A’ Levels
‘O’ levels including Mathematics and English
Relevant degree and IOBZ Diploma is an added advantage

Educational Requirements

‘A’ Levels
‘O’ levels including Mathematics and English
Relevant degree and IOBZ Diploma is an added advantage

Responsibilities

Communicate with the customer articulately and accurately, paying attention to detail and always using the customer's name.
Deal with customer complaints and enquiries in a professional and courteous manner.
Take ownership for customer issues acknowledging how to escalate with respect and discretion towards the customer.
Provide assistance and offer advice or alternatives that will benefit the customer.
Promote the benefits of alternative methods of banking, by actively assisting where applicable.
Treating colleagues and clients with respect, understanding, consideration, knowledge and skill.
Remain compliant when signing for documents, or when carrying out tasks that involve dual control.
Answer the telephone in a timely and professional manner.
To adapt positively to change(s) in working practices or environment.
Cash balancing on a regular basis
Attend to and resolve basic technical failures (first-line support.
Dependent on types of card readers deployed (dip card or motorized), retrieval of retained cards

Experience Requirements

1 Year experience in Senior Telling or Bulk Deposits Telling preferably in a banking environment.

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